Frequently Asked Questions

How is Bombusbee Points collected?

You can collect Bombusbee points by complete orders and review products. Collect rate: 100% of the order price (including shipping fee) 10 points for each review and reply to review Example: For an order of $100 + $20 shipping fee, you will earn 120 bombusbee points For a review published, you will earn 10 points. For a review replied, you will earn 10 points. *Please do not spam or advertise on reviews, we keep the right to delete the comment or close your account for the spam.

How can I check my points?

You can check your points in "My Points" menu. Here you can see your total points and history of your collect.

If I had points used on a cancelled order, can I get the points back?

Yes, and you need to send us the order number so so could proceed cancellation.

Which currency is more favorable for the price?

We offers the exchange rate for supported currencies through our FX partners instand of the real-time exchange rate for order payment with non-USD currencies, so that you could see your local currency before you pay for it. We recommend you to pay for the order with USD.

What currency will be made if a refund is requested?

Upon refund, it will be issued in your selected currency to your original account of the payment.

Is it secure to give my credit card information?

Bombusbee.net does not store your credit card information, in fact, your Credit Card information won't even show up in our system as it is processed securely by PayPal/Stripe.

Arrival Notice & Balance Payment

We will send out notification by any possible ways when a pre-order is arriving soon. We will try to contact you by E-mail and website live chat. Please add our E-mail sales@bombusbee.net to your contacts so it will not be blocked or regarded as spam. Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping. For pre-orders, balance payment remind will be arranged approximately a week before the product is scheduled to arrive. You will have 14 days to pay the invoice or you will lose pre-order pricing and allocation for the product. After the balance is received, we will refund your deposit. If payment is missed in one or more outstanding pre-orders which have arrived and become in-stock, other existing pre-orders in the same account will risk cancellation.

Pre-Order Arrival Date

Most of the product on pre-order listed with an estimated arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings. Even we all wish every product to show up within the expected time, the estimated arrival date may still delay. There’s no guarantee of the exact time for pre-order products.

What is preoder?

Preorder is a better choice to get the collectible figure before it sold out. We will list the product on preorder once the manufacturer announces it. It usually won’t take you too much, and when a presale order is placed, that means you have taken an order from manufacturer in advance. Then you shall never worry about the stock unless you give up to pay the balance. We offer many items for preorder months before they are released. Payment for pre-order products can be made when products are about to arrive. Once we received your preorder deposit, you will be placed on our pre-order name list for the product. Products are allocated on a first come first served basis. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason. Pre-order item descriptions are based on initial product sheets which we receive. Product and color changes may occur before it’s released. We will update our listing with any information that we receive but please keep this in your mind when ordering.